With the exception of pre-orders, we endeavour to ship all orders the same day when ordered prior to 1pm. Otherwise all orders will be shipped within 24 business hours of them being placed.
Currently Yes. This is our Australian Store and here you will need to pay in AUD. You can purchase anything you like here and we'll send it to you anywhere in the world. Most destinations enjoy free shipping!
Ok. This is not a FAQ and to my knowledge has only happened once (update - now twice). If it ever happens to you, let us know and we will arrange for return shipping of the incorrect item and free shipping of the correct item to you ASAP.
Firstly, please accept our most sincere apologies. We work really hard to ensure the quality of our pieces and prior to shipping each one is inspected for defects or faults. They are checked by humans though, and therefore, things can be missed. If you have received a faulty item please let us know by emailing firstname.lastname@example.org and we will work with you to find the best solution for you. Including photos of the faulty item is great too and can speed up the process.
Yes. We want our customers to be completely satisfied with their purchase and do allow for a change of mind return on all full priced items (this does not include sale or discount items). A change of mind return can only be accepted if you have notified us by email first at email@example.com. Your item must be sent back within 14 days of you receiving it. Tracking details must be forwarded to us via email along with the following information: Invoice Number: Full Name: Phone: Email: Reason Code (1- Incorrect Size, 2- Faulty, 3- Incorrect Item, 4-Change of mind): Solution (exchange, store credit, refund):
Yes, we do still allow Lay-by, however we now have Afterpay available as a payment method. This allows you to buy now, receive your purchase now and pay over 4 fortnighly, interest free instalments. Most of our customers use Afterpay in preference to Lay-by, but if you're a traditionalist Lay-by can be arranged by contacting firstname.lastname@example.org and letting us know which piece(s) you are after. Essentially, we require a 10% deposit to commence the Lay-by agreement and the balance must be paid in instalments over a maximum of 8 weeks. Please see the full Lay-by terms and conditions here.
This is a very common question, I guess that's why we put it on this list! All our pieces are made in small runs and most are limited edition. Once these sell out we don't make any more. Ever. We do keep a list of people who enquire about sold out items being restocked and they are the first to know if one becomes available or if a similar piece is being released. Sometimes if a piece has been particularly popular and we get a lot of requests we may make an updated version or release a new colour. The best advice we can offer is if you see something you like, get in quick.
No. We sell our pieces exclusively online. To learn more about this head over here.
We aren't doing any wholesale currently but still like to hear from interested stores - it never hurts to ask! Send us an email to email@example.com with some information about your store and location and we'll add you to our waiting list. We get lots of requests and one day we may decide that partnering with some other stores is a better way to satisfy more customers.
At Harlequin Belle we strongly believe that business can be a force for good. This is very important to us and is a core part of who we are as a company so we have put this information together on a page all of its own. You can read all about it here.
With proper care your HB piece should serve you well for some time. Please see our leather care guide here for full details.
All our pieces are designed in our studio in Victoria, Australia and are made in Shenzhen, China by a family run workshop that we have known and worked with for many years.
You really think these are great? Thanks, it took me ages! I'd love to answer your question too so please send us an email to firstname.lastname@example.org and we'll get back to you super fast. We promise!