HB Size Promise
To give you complete piece of mind when purchasing footwear from Harlequin Belle we have introduced the HB Size Promise.
The HB Size Promise works as follows:
1) Try your new HB footwear on inside and on a carpeted surface. Do they fit?
Yes - Great news! You can stop reading and go out and show them off :-)
No - Don't worry, just decide which size you need and email firstname.lastname@example.org with the following details:
Order Number (from your invoice):
Size required (note this is not the size you already have):
We will get back to you ASAP to confirm the availability of your required size and to provide a printable return label so you can return the shoes to us.
All you need to do then is:
- Package them back up.
- Attach the return post label; and
- Drop them off at your nearest Australia Post office.
We'll take care of the rest!
To make sure you choose the correct size we strongly recommend you read our sizing information carefully and print out the HB Printable Size Guide to check which size is right for you.
Click here to check out our collection of beautiful footwear and choose a pair for yourself!
Terms and Conditions:
- The HB Size Promise is currently only available for orders with a delivery address within Australia.
- We ask that you try them on inside on a carpeted surface to avoid marking/damaging the soles in the event they need to be returned. If the soles have been marked/damaged then we will be unable to accept a return or provide a refund.
- The exchanged pair must be the same style and colour as your original pair.
- Please note that all exchanges are subject to availability, which is why we ask you to email us first so we can confirm availability and reserve your pair.
- The return packaging (if provided) and pre-paid label are only to be used when taking advantage of the HB Size Promise - not for a refund or exchange for another product/style.
- If your use of the return packaging does not comply with these conditions then the cost of return shipping may be deducted from any refund or credit you are seeking.
- Sizes can only be exchanged once per order, so please choose carefully.
- We cannot accept any 'change of mind' returns if you have taken advantage of the HB Size Promise exchange.
- If you have any questions about these conditions or anything at all please email email@example.com